Shipping policy

Shipping Policy

At Pets By The Inch, every portrait is made to order and crafted by hand. Please allow time for your piece to be created before it ships.

Processing Time All orders require 5–10 business days for production before shipping. You'll receive a shipping confirmation email with tracking once your order is on its way.

Shipping Rates & Delivery We currently ship within the United States. Shipping rates are calculated at checkout based on your location and order size.

Delivery Estimates Once shipped, standard delivery typically takes 3–7 business days. Actual delivery times may vary depending on your location and carrier.

Order Tracking A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can make it right.